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J Schatz Policies


Privacy Policy
J Schatz is committed to respecting your privacy. We use the information we collect about you to process orders. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with J Schatz your personal information and credit card information are safe. We use cookies only to record the visitor's session information (such as the visitor's shopping selections when ordering). When a visitor gives us an e-mail address while placing an order, or when visitors send us e-mail correspondence, we retain the visitor's e-mail address. We contact visitors by their e-mail address to confirm an on-line order, or to respond to a sender's e-mail query. Visitor's may join the J Schatz Email List to receive periodic Email from J Schatz. Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online. View our complete Privacy Policy.

Terms of Service
View our complete Terms of Service.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using encryption technology through Shopify,Inc. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. When you choose to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Contact Information
Email
Send any questions or comments to: Info@JSchatz.com

Telephone
Phone orders or questions please call us:
U.S. 866-344-5267
Internationally 401-273-0500
9:00 a.m. to 6:00 p.m. EST. Monday through Friday

Mail
Our mailing address and location if you wish to visit:
J Schatz
46 Dike St.
Providence, RI 02909

Wonder-Certified™ 100% Satisfaction Guarantee
We certify that the products we make are inspired by wonder. Each day we arrive at the studio motivated to work hard and create exceptional pieces of ceramic ware. We live to capture beauty, be surprised, and solve creative problems with innovative designs. Most importantly, we love what we do. 20,000 wonder-certified ceramic products have been sold since 2004 to satisfied customers throughout all fifty states and in 14 countries around the world. Handmade with wonder in our Providence, Rhode Island studio one at a time. We guarantee that you will be satisfied with your wonder-certified J Schatz purchase. We will refund 100% of the product cost if you are not satisfied with your product for any reason. If unsatisfied, notify J Schatz within five business days of receipt of goods and return the goods in the original package without damage. We will refund your money after we receive the goods in the original package without damage. You will only be responsible for return shipping charges.

Shipping Information
J Schatz ships domestically with Fed Ex and Fed Ex Smart Post (picked up by Fed Ex and delivered by the USPS), and internationally with Fed Ex and USPS (except Canada, we ship USPS only). Orders placed by 1:00PM EST Mon.-Fri. will ship the same day. Orders placed after 1:00PM and on weekends will ship the next business day. You may select free ground shipping via Fed Ex Smart Post on all orders over $100 shipped within the continental U.S. You may ship using any priority service offered. To ensure the safe arrival of your product we carefully package it in a sturdy box with appropriate cushioning that is recyclable and biodegradable.

Replacement Parts
Replacement parts for some of our product lines may be ordered directly here: Replacement Parts. If you don't find the part you are looking for listed on this page please contact us directly by phone or email.

Trademarks & Patents
The names Egg Banks, Egg Bird Feeders, Egg Bird Houses, Egg Lamps, J Schatz, Mobile Bird Feeders, Nut Bird Houses, and Wonder-Certified are registered trademarks of J Schatz Inc. Egg Bird Feeders are protected under U.S. Patent #D566,344. Egg Bird Houses are protected under U.S. Patent #D683,081. Hummingbird Feeders are protected under U.S. Patent #D652,175.

Distribution
If you are interested in re-selling J Schatz products at your retail location, please contact us. Unauthorized re-selling violates J Schatz's legal rights. Displaying J Schatz copyrighted material in advertisements is also a violation of J Schatz's legal rights under the federal Copyright Act.

Applicable Laws
This Web site is owned and controlled by J Schatz from its offices within the State of Rhode Island, United States of America. By accessing this Web site, both you and J Schatz agree that the statutes and laws of the State of Rhode Island, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of Providence County and the United States District Court of Rhode Island. Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.

©2016 J Schatz. All Rights Reserved.
All products in this web site are produced from original artwork. All copyright and trademark rights in the distinctive appearance of these products are owned by J Schatz.