Lost & Found

Questions?

For questions about a piece, an order, or a commission, reach out directly. We respond to most messages within one business day.

Email  info@jschatz.com

Call  866-344-5267 M–F 10–6 EST

Visit  Studio visits by appointment — we'll show you the piece and its finish firsthand.

For commissions or designer trade pricing, mention your interest in your message.

Terms & Conditions

Payment
All transactions are processed in USD. Payment is due at checkout for in-stock pieces. Custom and made-to-order work ships within the timeframe noted on its product page.

Shipping & Delivery
In-stock pieces ship within 1 day unless otherwise noted on the product page. Made-to-order pieces ship per the lead time listed. White-glove delivery and crating are available for fragile or large-scale work; quoted on request.

Returns
One-of-a-kind and made-to-order works are final sale. Production pieces may be returned within 14 days of receipt in original condition; buyer is responsible for return shipping. Damaged-in-transit claims must be reported within 48 hours of delivery with photo documentation.

Care
Care instructions are included with each piece. Clean glazed ceramic surfaces with a soft, damp cloth.

Provenance & Trademarks
Every J Schatz product is produced from original artwork. J Schatz, Egg Bird Feeders, Egg Bird Houses, and Wonder-Certified are registered trademarks of J Schatz Inc.; select designs are protected under U.S. patent. One-of-a-kind works are signed and dated by the artist; studio production carries the J Schatz mark.

Questions? info@jschatz.com · Full policies →